info@kagool.com
Kagool's Privacy Policy
This Privacy Statement is effective as of 10th November 2020
At Kagool we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Kagool operates.
This Privacy Statement describes Kagool's general privacy practices that apply to personal information we collect, use and share about our clients, business partners, supplier and other organisations with which Kagool has or contemplates a business relationship as well as the individuals working for them.
We may provide additional or more specific information on the collection or use of personal information on websites or related to a specific product or service. Please note that the wording of this policy reflects the requirements of the General Data Protection Regulation and The Data Protection Bill (GDPR) which is now in effect in the UK.
Why and how do we collect and use your personal information?
We may collect your personal information as an individual for various purposes, such as the following:
Access and use of websites or other online service - When entering one of our websites or using an online service, we will record information necessary to provide you with access for the operation of the website and for us to comply with security and legal requirements about operating our site, such as passwords, IP address and browser settings.
Responding to your request for information, order, or support- When you contact us (online or offline) in connection with a request for information, to order a product or service, or to provide you with support, we collect information necessary to fulfil your request, to grant you access to the product or service, to support you and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us, and the fulfilment, delivery, and invoicing of your order. We may also include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
Contacting employees of our clients, prospects, partners and suppliers-In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorised users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
Visitor information-
We register individuals visiting our sites and locations (name, identification, and business contact information) and use camera supervision for the security and safety of persons and belongings and for regulatory purposes.
Marketing
Most personal information we collect comes from our direct interactions with you. When you register for an event, we may collect information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions. You can choose to receive information by email, telephone or postal mail about our products and services. When visiting our websites or using our services, we may provide you with personalised information. You can always opt-out from receiving personalised communication from Kagool by emailing
info@kagool.com, Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same) or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you. Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party's legitimate interests, or with your consent.
Sharing of Personal Information
As a global organisation offering a range of products and services, with business processes, management structures and technical systems that cross borders, Kagool has implemented global policies, along with standards and procedures, for consistent protection of personal information. As a global company, we may share information about you with our subsidiaries worldwide and transfer it to countries where we do business per this Privacy Statement. Between Kagool-controlled subsidiaries, we only grant access to personal information on a need-to-know basis, which is necessary for the purposes for which such access is granted. In some cases, Kagool uses suppliers located in various countries to collect, use, analyse, and otherwise process personal information on its behalf. Where appropriate, Kagool may also share your personal information with selected partners to help us provide you, or the company you work for products or services, or to fulfil your requests, or with your consent. When selecting our suppliers and partners, we consider their data-handling processes.
If Kagool decides to sell, buy, merge or otherwise reorganise businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Kagool's practice to require appropriate protection for personal information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceedings, court order, or legal process. We may also share your personal information to protect the rights or property of KAGOOL, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
- Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. Kagool implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we ensure encryption of all devices that contain certain sensitive personal information. We also require that our suppliers protect such information from unauthorised access, use and disclosure.
Retention Period
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims in the countries where we do business.
How to contact us
If you have a question related to this Privacy Statement, please contact us by using info@kagool.com. Your message will be forwarded to the appropriate member of Kagool's Data Privacy and Information and Security Management System Team. Where this is relevant, the controller of your personal information is Kagool Ltd. Kagool Ltd. is not the controller in situations such as:
- Personal information is processed in connection with a contractual relationship or when entering into a contractual relationship with a specific Kagool subsidiary. In this case, the controller of personal information is the Kagool contracting company, which is the legal entity with which you or your employer have or will have the contract.
- Personal information collected on the physical site or location of a Kagool subsidiary. In this case, that subsidiary is the controller of the personal information.
Your Rights
You can request access to, update, delete, or correct your personal information. You also have the right to object to direct marketing. To do so, contact info@kagool.com. You may have additional rights pursuant to your local law applicable to the processing.
Right to Lodge a Complain
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
Directly with Kagool by contacting info@kagool.com.
With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found here.