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Improving Customer Journey with
SAP Business Rule Framework (BRF+)
Client
Leading Global Provider of Military Equipment
Industry
Advanced Technology, Defense
Our Role
Creating a solution for streamlining the purchase order
Feature
SAP S/4HANA & Business Rules Framework+
In the rapidly evolving landscape of consumer transactions, the importance of well-defined terms and conditions (T&Cs) in the purchase order (PO) process cannot be overstated. However, traditional methods of incorporating T&Cs as addenda on purchase order outputs faced challenges when dealing with dynamic, item-specific requirements. This case study delves into our client's journey, partnering with us and implementing an innovative SAP S/4HANA and Business Rules Framework + (BRF+) solution to navigate and conquer these challenges.
Client Challenges
Traditionally, Terms and conditions for a Purchase Order output were saved as a standard text file, suitable for generic scenarios without requiring buyer edits. However, the traditional approach fell short when T&Cs needed tailoring to specific purchase order items. The client sought a flexible solution allowing buyers to edit specific T&Cs based on the conditions of the purchase order while still maintaining a static component of T&Cs that would be printed alongside the edited terms.
We developed a robust solution for our client —a BRF+ application, leveraging SAP Standard text functionality to automate and maintain T&Cs. The key components of the solution included:
- BRF+ Decision Rules:
Determining editable T&Cs from standard text based on conditions specified in the purchase order.
- PO Enhancement:
Automatically populating the resultant T&Cs onto the mapped PO header texts, allowing for buyer edits.
- PO Output Generation:
Combining edited T&Cs from PO header text with static T&Cs when generating the PO output.
- RTF Document Upload Option:
Users could also upload T&Cs directly onto the PO header text using an RTF document.
Why Choose Business Rules Framework+ ?
The decision to utilise BRF+ was rooted in its low-code capabilities, offering enhanced collaboration, scalability, and rapid development. Key features of BRF+ that contributed to the success of the solution include:
- Comprehensive User Interface:
A user-friendly interface for generating functions comprising various rules.
- Excel Integration:
Intuitively import and manage rules from Excel spreadsheets, empowering business users to configure rules effortlessly.
- Simulation and Version Management:
Built-in versioning for object management, allowing simulation of rule sets before activation to ensure proper functionality.
- Decision Table Expression Support:
Seamless uploading and downloading decision table expressions with Excel features.
- ABAP Program Integration:
Functions created using BRF+ can be invoked by ABAP programs, enhancing flexibility and integration capabilities.
Making a Difference
In the intricate scenario we navigated, tailoring T&Cs for specific purchase orders demanded complicated coding for users to achieve optimal results. However, leveraging BRF+ and standard purchase order fields, our approach realized the desired outcomes and maintained a low code base and a straightforward solution. Operationally, users now invest minimal time, making changes solely to defaulted generic T&Cs, resulting in an impressive 80% reduction in effort and a process with minimal errors.
In harnessing the power of SAP S/4HANA and BRF+, our client overcame dynamic T&C challenges and paved the way for a modernised, efficient purchase order management system. This innovative approach streamlines processes, fosters collaboration, and ensures compliance in today's dynamic commerce landscape.